About the Business
Yes, we are fully VAT registered.
A VAT invoice will be provided with every order for your records.
We are primarily an online wholesale supplier, so we don’t operate a traditional walk-in showroom. However, we do offer in-person sample viewings — we can come to your site or office across London by appointment. Get in touch to arrange a visit.
Yes — we work closely with trade customers, contractors, and businesses. Pricing is tailored depending on your requirements and order volumes. Contact us directly to discuss your needs and we’ll put together the best pricing for you.
Product & Technical
We supply a full range of both electric and water (wet) underfloor heating systems, along with plumbing goods, press fittings for gas and water. Whether you’re fitting out a single room or a full project, we have you covered.
Yes — all of our underfloor heating products are compatible with smart thermostats, giving you full control over your heating system via your phone or smart home device.
Different underfloor heating systems are suited to different floor types, and the correct insulation board is key to performance and efficiency. We stock a range of insulation products compatible with various flooring types including tile, wood, laminate, and vinyl. If you’re unsure which combination is right for your project, get in touch and we’ll advise you.
Yes — all products come with full installation guides. If you need further assistance, our technical team is on hand after purchase via WhatsApp and email, with phone support also available. We’re here to make sure your installation goes smoothly.
Shipping
Standard courier delivery is £6.00 excl. VAT.
Delivery is free on all orders over £120 excl. VAT.
Orders placed before 2:00 PM are processed the same day and typically delivered within 1–2 days dispatch + next day delivery. Orders placed after 2:00 PM are treated as the next working day, so please factor this in when ordering.
Yes — if you need large quantities or have a project requiring bespoke pricing, get in touch with us directly and we’ll put together a tailored quote.
All bulk and project orders qualify for free delivery.
You can reach us by Email, WhatsApp, or Phone.
Payments
We accept a wide range of payment options including credit and debit cards, PayPal, and bank transfer. We also offer Buy Now Pay Later for eligible orders, and trade account holders can apply for credit terms.
Yes — if you’re a trade customer, contractor, or business buyer, you can apply for a trade account. Approved accounts benefit from credit terms, making it easier to manage larger or repeat orders.
Absolutely. Our checkout is fully secured and all card payments are processed through trusted, encrypted payment gateways. We never store your card details.
Returns
If you’ve changed your mind, you can return items within 14 days of delivery, provided they are brand new, unused, and in their original packaging. Return shipping costs are the responsibility of the customer. For large quantity returns, a 20% restocking fee also applies in addition to return shipping.
Please notify us within 48 hours of delivery with photo evidence of the damage or fault. We’ll arrange a free collection and resolution at no cost to you — we cover the return shipping in these cases.
Warranty periods vary by product. To raise a claim, contact our team and our technical staff will assess the issue. Return shipping costs apply while the item is under assessment. We’ll keep you updated throughout the process.
NEED HELP?
We may not have covered every question you have in mind, but feel free to reach out!
You can find all our contact details on the Contact page.
