Privacy Policy

Privacy Notice and Policy: [Jan/2025]

This Privacy Policy sets out the basis upon which we process personal information, whether that information is provided to us by you directly or via a third party.

This Privacy Policy does not apply to our employees, contractors, agency staff, or candidates for employment or engagement, for whom we have a separate privacy notice provided directly to them at the time of engagement.

This Privacy Policy (also referred to as Privacy Notice) is issued on behalf of Tritherm Underfloor Heating. When we mention “Tritherm Underfloor Heating,” “we,” “us,” or “our,” we are referring to the company responsible for processing your information.

Our Privacy Promise

1. The protection of your privacy and personal information is important to us. We ensure appropriate security measures are in place and that any organization we work with meets the same standards.

2. We respect your privacy and marketing preferences and will not sell or share your information for marketing purposes without your consent.

3. We make it clear at the point when we request your information what we are collecting, how we will use it, and how long we will retain it.

4. We collect and use your personal information only if we have your permission or a lawful basis for doing so.

5. We minimize the amount of information collected to what is necessary to deliver the products and services you request.

6. We are transparent about the information we collect and how it is used.

7. We use your personal information only for the purposes for which it was originally collected. Once that purpose has ended, we delete or anonymize your data to ensure you are no longer identifiable.

8. When other parties provide us with information about you, we verify that they have a lawful basis for sharing it with us, or we delete that information.

Our Contact Details

• Company Name: Trinity Thermo Technology Limited

• Company Address: Unit 4 Station Works, Station Road,
                                         Long Buckby, NN6 7PF.

• Company Registration Number: 16289349

• Contact Email: account@tritherm.co.uk

• Contact Phone Number: +44 7916 202189

The Type of Information We Collect

We may collect and process the following information about you:

• Personal identifiers, contacts, and characteristics (e.g., name, contact details, physical address, date of birth).

• Geographic location.

• Telephone audio recordings.

• CCTV video recordings.

• Social media or other online identifying tokens or handles.

• Usernames and passwords.

• Website usage data (e.g., browser type, operating system, referral sources, and pages visited).

• Payment details.

• Purchase history and trends.

• Credit reference score.

How We Obtain Your Personal Information

We collect personal information directly from you when:

• You request a quotation or estimate for products and services.

• You apply for an account to purchase products or services.

• You use our online systems or mobile applications.

• You communicate with us directly as an individual or as a customer of an organization.

• Your usage of our website generates cookies or usage data.

• Your activities are captured via CCTV systems located in our premises.

We may also obtain your information indirectly from third parties, such as mailing lists or partners, where you have consented to such sharing.

How We Use Your Personal Information

We use your information to:

• Process orders, payments, and deliveries.

• Respond to inquiries and complaints.

• Provide you with quotes or estimates.

• Manage your account and verify your identity.

• Notify you of important changes or developments.

• Conduct market research and improve our services.

• Send marketing materials where you have opted in, with an option to opt-out at any time.

Data Storage and Security

We store personal information in:

• Secure cloud storage systems.

• Servers managed by hosting services like WordPress and GoDaddy.

We implement robust security measures, including encryption and firewalls, to protect your data from unauthorized access or misuse.

Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Opt-out of receiving marketing communications.

• Request a copy of the personal data we hold about you.

• Restrict or object to data processing activities.

To exercise your rights, contact us via email or phone, and our service team will assist you.

Marketing Activities

We may send marketing materials to you if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Cookies and Tracking

Our website uses basic cookies necessary for the website to function properly. These cookies are provided by our content management system (WordPress) and do not collect personal or sensitive information unless you choose to provide it.

We do not use third-party tracking tools, analytics platforms, or advertising cookies.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected. If data is no longer required, we delete or anonymize it.

Legal Compliance

Our website complies with applicable data protection laws, including the GDPR (EU). We are transparent about how we collect, use, and share your personal data. Users have the right to access, correct, or delete their information, and to opt out of certain data uses. For details, please refer to our Privacy Policy and Cookie Policy

CCTV and Call Monitoring

We collect data via:

• CCTV systems: For security and safety purposes.

• Call recordings: For training, quality control, and as evidence of conversations.

Profiling

We may conduct profiling activities for purposes such as:

• Analyzing website activity.

• Detecting and preventing fraudulent activities.

• Conducting market analysis and financial viability reports.

Contact Us For any privacy-related inquiries, please contact us via:

• Email: account@tritherm.co.uk

• Phone: +44 7916 202189